Transfer Mode

Overview

Transfer Mode is a temporary feature designed to help team owners safely manage member limits during account migrations, particularly when users need to transfer from YouTube authentication to Google authentication.

Transfer Mode allows you to temporarily invite members beyond your plan limits.

What is Transfer Mode?

Transfer Mode temporarily increases your team's member capacity for a limited time period. Members added when the team exceeds normal capacity are marked as "Transfer Members" with restricted permissions until they can be properly integrated into your team structure.

Key Features:

⏰ Time-limited: Maximum 1 week duration
👥 Member-limited: Maximum 10 additional members
🔒 Role restrictions: Transfer members limited to Member role only
🛡️ Automatic cleanup: Expired modes remove over-limit members automatically
💳 Subscription required: Only available for teams with active subscriptions

When to Use Transfer Mode

Transfer Mode is ideal for:
Account migrations (YouTube → Google authentication)
Safe ownership transfers without losing team members

How to Enable Transfer Mode

Prerequisites:

You must be a team owner
Team must have an active subscription
Team must be at or near member capacity

Steps:

Go to Team Settings → Members
Click the 🟣 "Enable Transfer Mode" button (purple, owner-only)
Configure settings:
Max Additional Members: 1-10 (how many extra members beyond your plan)
Duration: 1-168 hours (maximum 1 week)
Click "Enable Transfer Mode"

Visual Confirmation:

🟡 Yellow banner appears showing transfer mode is active
Banner displays expiration time and current over-limit count
Button changes to 🔴 "Disable Transfer Mode"

How Transfer Mode Works

Normal vs Transfer Members:

Member Type	Added When	Role Permissions	Channel Access
Normal Member	Team within plan limits	Full role permissions per invite	Full access per role
Transfer Member	Team exceeds plan limits	⚠️ Member role only	❌ No channel permissions

Example Scenarios:

Scenario 1: Within Limits

Plan: Allows 3 members
Current: Team has 2 members
Action: Invite 3rd member
Result: ✅ Normal member with full permissions

Scenario 2: Over Limits (Transfer Mode)

Plan: Allows 3 members
Current: Team has 3 members
Action: Invite 4th member
Result: ⚠️ Transfer member with restricted permissions

Managing Transfer Members

Identifying Transfer Members:

🏷️ "Transfer Member" badge appears next to their role
Listed in transfer mode status banner
Restricted to Member role in role dropdown

Promoting Transfer Members:

When you have space in your team (someone leaves), you can promote transfer members:

Create Space: Remove another team member first
Access Actions: Click ⋮ (3 dots) next to transfer member
Promote: Select "Promote to Regular Member"
Confirmation: Member gains normal permissions for their role

Transfer Member Restrictions:

❌ Cannot be assigned:
Admin role
Editor role
Super Admin role
Channel permissions

✅ Can be assigned:
Member role only
Owner role (for ownership transfers)

Account Migration Process

For Team Owners (Different Email):

Enable Transfer Mode:

Duration: 24-48 hours
   Additional Members: 1

Create Invite: Generate team invite link

Join with New Account:
Sign out of old account
Sign in with Google account
Use invite link (becomes transfer member)

Transfer Ownership:
Sign back in with old account
Go to Members → ⋮ → Transfer Ownership
Select your Google account
Confirm transfer

Clean Up:
Sign in with Google account (now owner)
Remove old YouTube account
Disable transfer mode

Automatic Cleanup

When Transfer Mode Expires:

Calculates over-limit: How many members exceed normal plan
Removes transfer members: Starting with most recent additions
Preserves regular members: Normal members are never auto-removed
Disables transfer mode: Automatically turns off

Example:

Plan: 3 members allowed
Current: 5 total members (3 regular + 2 transfer)
Expiry Action: Removes 2 transfer members, keeps 3 regular

Error Messages & Troubleshooting

Common Errors:

Error	Cause	Solution
"Transfer mode requires an active subscription"	No active subscription	Contact billing to activate subscription
"Only team owners can enable transfer mode"	Not team owner	Ask team owner to enable, or transfer ownership
"Team has reached transfer mode member limit"	Hit maximum (plan + transfer limit)	Remove members or increase transfer limit
"Cannot promote transfer member - team is still at capacity"	No space for promotion	Remove another member first
"Transfer mode is not enabled"	Trying to promote when mode disabled	Enable transfer mode first

Troubleshooting Steps:

Check Subscription Status: Ensure active billing
Verify Permissions: Confirm you're the team owner
Review Member Count: Check current vs allowed members
Check Expiry: Verify transfer mode hasn't expired

FAQ

Q: Do transfer members count against my billing?
A: No, transfer members don't count toward your subscription limits during transfer mode.

Q: What happens if I forget to disable transfer mode?
A: It automatically expires and removes over-limit transfer members based on your duration setting.

Q: Can I extend transfer mode duration?
A: Yes, disable and re-enable with a new duration, or contact support.

Q: Can transfer members access any features?
A: Transfer members have view-only access - they can see tests but cannot create, edit, or manage anything.

Q: What's the maximum transfer mode duration?
A: 168 hours (1 week) to prevent abuse.

Q: Can I have multiple transfer members?
A: Yes, up to 10 additional members beyond your plan limit.

Q: What if my plan changes while transfer mode is active?
A: The system uses your current plan limits when calculating over-limit members.

Best Practices

✅ Do:

Use for legitimate migrations only
Set appropriate duration (24-48 hours for account transfers)
Promote or remove transfer members promptly
Communicate with your team about temporary restrictions
Monitor expiration to avoid surprise removals

❌ Don't:

Use as permanent solution for more members
Set excessive duration (use minimum needed)
Forget to clean up after migration complete
Add unnecessary transfer members (stick to actual needs)
Rely on auto-cleanup - manually manage when possible

Getting Help

Contact Support:

Live Chat: Available in app (lower right corner)
Email: support@thumbnailtest.com
Response Time: Usually within 24 hours

Include When Contacting Support:

Team ID
Current member count vs plan limit
Transfer mode settings (duration, additional members)
Screenshots of error messages
Description of what you're trying to accomplish



Need immediate help with Transfer Mode? Contact our support team - we're here to help make your account migration smooth and successful! 🚀

Updated on: 06/06/2025