• How to cancel your subscription

  If you wish to cancel your subscription, please follow the steps below. Go to https://app.thumbnailtest.com/settings/team Click on the "Cancel Subscription" button (https://downloads.intercomcdn.com/i/o/1126669302/ffff8e949ab27a5e5f53a1fd/How+to+cancel+your+subscription.jpg?expires=1740574800&signature=41b633ac029aa3622cd6e3cd980Popular

• How soon after uploading a video can I start my test?

  You can start the test at midnight PST any day. By default, we will start swapping thumbnails as soon as the clock hits midnight PST after you start your test, or on the hour. ​ You can also start a test within 2 hours. If you scheduled the upload, you can set the test to go out at the future time of publish but you would set up the test before the video goes live If you go to start a test right now, it'll always be delayed a couple hours to make sure it gets properly synced with YouTubeSome readers

• Why does my test say "Data Available in Two Days"?

  This is just letting you know youtube should have your data available in two days. Since youtube is normally behind 1-2 days, so you should do the analytics upload in 2 days, otherwise you'll be missing data.Few readers

• What’s your refund policy?

  If you don’t love Thumbnail Test in 14 days, you can get a full refund of your first month. You'll get the refund automatically when you cancel your subscription. How to cancel your subscription If you wish to cancel your subscription, please follow the steps below. Go to https://app.thumbnailtest.com/settings/team Click on the "Cancel Subscription" button (https://storage.crisp.chat/users/helpdesk/website/195df3357428f600/0ea49635-aFew readers

• What do the different test formats mean?

  There are two test formats available: Classic and Consecutive. Classic will run a different thumbnail each day/hour (A,B,C,D,A,B,C,D,A,B,C,D). If you run a consecutive test with 2 thumbnails for 24 hours, thumbnail A will show for 12 hours, then thumbnail B will show for 12 hours. (A,A,A,B,B,B,C,C,C,D,D,D). We currently recommend classic tests for recent videos, and consecutive tests for old videos.Few readers

• I don't see my channel listed when trying to add it to Thumbnail Test

  Are you running into trouble finding your channel on Google when trying to add it to Thumbnail Test? If so, the problem likely lies with one of two things: Permissions Youtube only allows channel owners to add it to third-party tools. Even if you have permissions as a Manager or editor, only the owner can add it. For how to add a channel you don't have owner access to you can read this article: Agency Setup on Thumbnail Test (https://support.thumbnailtest.com/en/articles/8886086-agenFew readers

• How does it work?

  We store all the thumbnails you upload. Every day at midnight PST or every hour, we change the thumbnail on your chosen video to the next thumbnail in the list. At the end of the test, we look back at the click-through rate each thumbnail got and use that to calculate which thumbnail performed the best. That thumbnail (or title) is marked the winner.Few readers

• Chrome Extension troubleshooting

  If you're not seeing any active tests when in youtube studio an API key wasn't properly created for the extension, here's some steps you can take to try and create one: ​ uninstall extension make sure any ad blockers are disabled or allow app.thumbnailtest.com and studio.youtube.com reinstall extension open app.thumbnailtest.com wait on thumbnail test for 20 seconds to make sure an API key is generated successfully (there’s no visual indication currently but it’s being worked on)Few readers

• How to Add Missing Videos

  If you can't find a specific test to create, please first make sure it's public or scheduled and then hit the "Update All Video Data" button. If that doesn't work, then please follow these steps: Go to team settings https://app.thumbnailtest.com/settings/team Scroll down to the channels table Click on the "Manage" button under missing videos in the row of the channel that is missing the videos (https://storage.crisp.chat/users/helpdesk/Few readers

• How do I apply a coupon/voucher, if I have one?

  If you have a coupon, voucher, or discount you want to apply, you will need to apply it on the payment page. Here is the step to follow and apply a coupon/voucher if you have one. Login your thumbnailtest account here: https://app.thumbnailtest.com/ Click on the dropdown icon on the top left of the account profile name and click on Team Settings (https://storage.crisp.chat/users/helpdesk/website/2e71fa2945e34200/a24a6b0e-14fd-4d19-bc51-427bec1Few readers

• How to add/remove channels for a team

  Here's how to add/remove channels Go to https://app.thumbnailtest.com/settings/team Scroll down to the Channels section If you would like to remove a channel: a. Click the red circle next to the channel you would like to remove (https://downloads.intercomcdn.com/i/o/1125330707/28f3c3d6ab188856ec297f73/How+to+add+remove+channeFew readers

• Why should you A/B test your YouTube videos?

  If you aren’t A/B testing thumbnails, you’re playing a guessing game. By testing multiple thumbnails, you remove the chance that your video flops because of a bad thumbnail - you’ll always know you have the best thumbnail you could make. On top of this, you’ll get to learn more about your audience and what they like by seeing how they react to different thumbnails and titles.Few readers

• How do I stop/delete/cancel a test?

  Click “Test” on the sidebar and choose Ongoing Tests from the options. Click the test you'd like to cancel Click on the Cancel button on the top right of the test Click on "Cancel Test" from the optionsFew readers

• Who made this?

  Opti - He codes most of thumbnail test. He's pretty cool if I say so myself. Berke, Builds stuff for the web, vibe-coding before it was cool 😎Few readers

• How/where can I ask questions?

  You can discuss in our Discord which you can access by clicking here; https://discord.gg/wb4K6KjZaC. You can also contact us using the chat bubble in the bottom right 😃Few readers

• How do you account for mostly my subscribers watching on the first few hours/days?

  Alternate Question: Is there a set number of days after posting that you guys would recommend to start a new thumbnail test? ​ If you find that your click-through rate is way higher the first few days, we recommend adding a 3-day delay to your test to ensure you’re running with the least bias possible. This should get around any big CTR spikes and ensure a true test of each thumbnail.Few readers

• How much does it cost?

  In order to see all our pricing packages and benefits, check out this page: https://thumbnailtest.com/pricingFew readers

• Can’t you do this in YouTube already?

  Yes, you can — YouTube dropped this in June 2024. However: Their tool is not as powerful as Thumbnail Test. With YouTube, you can only test 3 thumbnails per video — that's only if your channel is eligible for this feature. Besides: You can't A/B test Shorts, kids content, or mature-labelled content. You can do all of that with Thumbnail Test. YouTube has been postponing this feature for 5 and a half years — at first it was imFew readers

• How do you know if a YouTube Thumbnail is good?

  High CTR = Great Thumbnail + Titles. High AVD = Great Video. High CTR + High AVD = Viral!Few readers

• How long can a test be?

  As long as you want! But tests will always be a multiple of the number of thumbnails/titles. For example, if you upload 3 thumbnails + the original, your test will run for a multiple of 4 days (4, 8, 12, 16, ….) to ensure every thumbnail gets an equal amount of test time. We also offer consecutive tests that will run like (AAAA,BBBB,CCCC)Few readers

• Does this actually change thumbnails on YouTube?

  Yes. This tool is literally updating your live video’s thumbnail. This is the only true way to test which thumbnail is better - see what the audience clicks on :DFew readers

• What does the size of the thumbnail have to be?

  1280x720, less than 2MBFew readers

• How safe is this?

  100% safe, the only risk with tools like this is if the thumbnail is changed super fast (like 10 times a second or something crazy). Since this tool is swapping thumbnails at most once per hour, you are at absolutely no risk.Few readers

• Can I upload my analytics file even if it's another language?

  Yes! We currently support English, Spanish, Portuguese, Estonian, Thai, French, and German. If you don't see your language listed here, let us know on the ThumbnailTest discord and we get it added ASAP.Few readers

• Do you have an affiliate program?

  Yes we do! In the app click "Refer" in the sidebar and fill out the necessary infoFew readers

• Thumbnail and Title Combination Options

  ​ You can use these next options to create various combinations for your tests. You don’t haveFew readers

• What’s the minimum test length?

  Each thumbnail/title must be tested for at least 1 day or 2 hours. The number of thumbnails/titles you upload, plus 1 for the original, determines the minimum test length.Few readers

• How do I make a new test?

  Click “Test” on the sidebar and choose Create New Test from the options. Select the video you’d like to test. Select your type of test, either Thumbnail, Title, Thumbnail/Title. Upload your thumbnails and/or add your new titles. Set test length and any delays Hit “Run Test”.Few readers

• Can I manually schedule when thumbnails switch?

  No. Thumbnails will always switch at midnight PST or on the hour as this is when YouTube analytics update.Few readers

• Can I run both thumbnail and title tests at the same time?

  Yes you can! We have a combo test you can runFew readers

• Why did you make this?

  I saw the opportunity that TubeBuddy was forcing people to pay $50 a month for a million tools when 90% of people were just using the A/B testing tool. Felt like I could make a better A/B Testing Tool, and charge less for it, and convert a lot of users over :)Few readers

• How many titles can I put in?

  As many as you want! All titles will be tested including the original.Few readers

• What data do you collect?

  We collect the minimum data needed to figure out which thumbnail/title converted the best. This includes impressions, views, CTR, and AVD for every day the test ran. We also store a token used to update your thumbnails and titles overnight.Few readers

• How different should my thumbnails be?

  No words yet — edit the article to start writingFew readers

• How many thumbnails can I upload?

  We recommend no more than 5, but you can upload as many as you want. All thumbnails will be tested including the original if wanted.Few readers

• How many tests can I run at the same time?

  As many tests as you want! The only limit is one test per video at a time.Few readers

• How do I change my payment details?

  You can update your billing email and payment method and add a tax ID in the same place. Follow these steps to update your billing information You can update your billing information by visiting this URL: https://app.thumbnailtest.com/settings/team ​ On the billing section, click on "Open Billing Portal" (https://downloFew readers

• How do you know which thumbnail/title is best?

  We suggest judging Thumbnails/Titles based on CTR * AVD (Click Through Rate multiplied by Average View Duration) but you can select a column to base a winner on. We use this stat based off of recent research from the discord/twitter thumbnail communities that has shown this to be the most reliable metric of video success.Few readers

• Where can I give feedback/new ideas?

  By clicking the chat bubble in the lower right corner.Few readers

• How much do I have to do?

  Pick a video, upload your thumbnails/titles, hit start test. Wait until the test is over, upload your analytics, and boom you’re done!Few readers

• Am I giving you access to my YouTube channel?

  Partially. You are giving us access to look at some of your YouTube analytics, as well as change thumbnails/titles on your videos.Few readers

• How “biased” is the A/B Test?

  This is a tough one, but really the only bias is if suddenly one of your videos blows up overnight and gets a ton of views - this could skew the data and make it tough to make an accurate call. But if you want to be super safe, delay the test 2-3 days after publish, and as long as you don’t suddenly go viral, the test will be accurate. And if you do go viral, who cares about the test 😀Few readers

• I just uploaded the video privately, how long does it take to show up on thumbnailtest?

  In order for it to show up in the app it will either need to be scheduled or public So if you don't see it yet, you can schedule it or make it public on youtube then click the "Get New Videos" button to fetch it. If the video was uploaded a while ago and you just made it public you try clicking the "Update All Video Data" button.Few readers

• Is this completely automatic?

  Almost! We have automated all the thumbnail/title swapping throughout the test. The only manual part is that at the end of the test, you have to upload your analytics from YouTube studio. This takes about 15 seconds. You can also use our Extension to automatically pull in data from Youtube Studio.Few readers

• What can I expect from this tool?

  This tool is not magic, it only runs the test. This tool can make you more powerful only if you use it properly. Make different thumbnails, come up with new titles, and then this tool can do the heavy lifting to tell you what’s working. The best thing you get out of this tool won’t be views or click-through rate, it will be understanding what your audience actually wants deeper than ever before.Few readers

• How many videos can I test?

  As many as you want. The only limit is one active test per video.Few readers

• Do I get notifications/updates on test results?

  Yes! You will get notification and email when a test is completed.Few readers

• What is A/B Testing?

  Normally, an A/B test is when you show 100 people something, 50 see A and 50 see B, then you judge if A or B is better based on their reactions. So, a thumbnail A/B test means we show thumbnail A for one day/ hour, then thumbnail B for one day /hour, and repeat that for a couple weeks. At the end, we see which thumbnail more people clicked on.Few readers

• How soon can I know which thumbnail is best?

  After each thumbnail has been run for at least one day, you can upload partial stats and see what thumbnail is currently winning.Few readers

• How to update company details on your invoices (company, tax codes, etc)

  Updating company details comes down to: Updating future invoices... ... or updating an invoice that has already been generated Click above or scroll below to the relevant section. Updating future invoices To update the information that appears on your invoice, you will need to: Go to: https://app.thumbnailtest.com/settings/team On the billing section, click on "Open Billing Portal" (httFew readers

• How many views should I have before signing up for this tool?

  We’re still doing research on this, but for now we estimate a few hundred views per video. Below that it’s hard for data to be significant.Few readers

• Where can I report bugs?

  By Clicking the support bubble in the lower right corner :)Few readers

• Can I edit a title after a test has started?

  Yes! You are able to edit titles before they go live for the first time on youtube. Here's how you can edit them: Click “Test” on the sidebar and choose Ongoing Tests from the options. Click on the test you want to change the title for Scroll down beside the title you want to update and click on the three-dotted line Click the pencil icon from the options. Type in the updated title Then click save changes.Few readers

• Do you offer a trial?

  If you don’t love Thumbnail Test in 14 days, you can get a full refund of your first month. You'll get a refund automatically when you cancel your subscription. To get the refund you just need to cancel your subscription and the refunded amount will be automatically sent to you.Few readers

• Can this get my channel in trouble?

  No.Few readers

• How do I suggest a feature?

  We love new ideas! Head on over to our feature request page and see if someone else ready suggested something similar, if not go ahead and make a new post and we'll take a look at it :) https://roadmap.thumbnailtest.com/b/8myrrz8v/feature-ideasFew readers

• What is the “Control Group” in these experiments?

  The tool will always include the original thumbnail or title in the experiment to ensure that you know if your original was better than your new variations.Few readers

• How can I change the email linked to my account?

  To change the login credentials for your Thumbnail Test account, you need to transfer ownership to a new email address. The new email must be a Gmail or Google Workspace account. Follow these steps: Create a Thumbnail Test account using the new email address. Inform the team once the new account is set up. The new admin should have owner access of your YT channel as it needs to re autorize the access to the YT channel The team will then proceed with the transfer of ownershipFew readers

• Will this work for YouTube Shorts?

  Yes! We have several channels using it for shorts.Few readers

• How do you know what my CTR/AVD is?

  When your data is pulled from Youtube Studio it includes this dataFew readers

• What is Video Automation?

  I'll help you create a comprehensive support article for Video Automation. Let me first search for any additional relevant information about the feature. Search files... Based on the codebase search results, I'll create a comprehensive support article for Video Automation. Let me write it in a clear, user-friendly format. Video Automation Support Guide Overview VideFew readers

• Why We've Temporarily Turned Off Statistical Significance Calculations

  We wanted to share an important update regarding the statistical significance feature in our platform. After much consideration, we’ve made the decision to temporarily turn off significance calculations. This change is part of a broader effort to rethink how we handle data analysis and reporting—specifically, how we calculate and present statistical significance in your test results. Why the Change? Our goal has always been to help you make confident, data-informed decisions. However, we'Few readers